The future of retail banking: Platforms will increasingly occupy the customer interface
The report examines the digital maturity of European retail banks, their digital priorities, and the pace at which they are adapting to digitalization.
(Generated with the help of GPT-4)
| Quick Facts | |
|---|---|
| Report location: | source |
| Language: | English |
| Publisher: | Roland Berger Strategy Consultants |
| Authors: | Adrian Weber, Amado Ramos, António Bernardo, Axel Bohlke, Edoardo Demarchi, Frigyes Schannen, Gregoire Tondreau, Michael Hilbert, Rebecca Beckert, Robert Buess, Sebastian Steger, Stephan Janssens, Thierry Quesnel, Thorsten De Boer, Valerius Braun, Victor Zambrana, Wolfgang Hach |
| Geographic focus: | Europe |
| Page count: | 28 pages |
Methods
An online questionnaire was conducted with 60 respondents from ten countries, representing various sizes and sectors within the retail banking industry.
(Generated with the help of GPT-4)
Key Insights
The report analyzes the digital transformation in European retail banking, focusing on digital maturity, priorities, and implementation approaches. It highlights the struggle of banks to keep pace with digital frontrunners, the crowded customer interface, the pragmatic relationship with FinTechs, the need to overcome legacy structures, and the necessity for a flexible implementation approach.
(Generated with the help of GPT-4)
Additional Viewpoints
Categories: English publication language | Europe geographic scope | business models | digital economy | digital maturity | digital priorities | digital transformation | digitalisation | disruptive technologies | economy | finance | financial markets | financial sector | fintechs | implementation approaches | innovation | legacy structures | retail banking | strategic positioning | technology